Administration

Insignia College offers the following Administration courses:


Customer Service and Communication

Basic methods of verbal and non-verbal communication will be presented and practiced. Strategies for eliminating communication barriers will be described. Respect, privacy, and dealing with a diverse patient population will be discussed along with techniques to deal with difficult customers. Role playing and case studies will be employed.


Business Communications

Trainees will learn a variety of effective communication methods for the modern business office. Topics include written and oral communications, grammar, spelling and the communication process.


Office Procedures

Trainees will examine the necessities required for operating a smooth and efficient office environment. Topics covered include basic filing techniques, telecommunications, time management and organizational use of general office equipment.


Course No. Course Name Hours Cost
B110 Customer Service and Communication   20 (1.5 credits) $350
B130 Business Communications   40 (3 credits) $700
B115 Office Procedures   20 (1.5 credits) $350